Soundings 360° Feedback ::
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Workitect helps organizations design feedback instruments that are truly relevant to their unique needs. This may require the complete design of a feedback instrument or the re-writing of behavioral indicators or competency definitions to fit a computerized or web-based scoring system. Workitect also provides a set of standardized, yet customizable, feedback instruments, summarized here. Additional details can be found in our 4-page Soundings 360° online brochure [422kb PDF].
The depth sounder, after the compass, is probably the most common instrument found on cruising boats. It measures the time taken by a sound pulse to reach a body of water and bounce back, and converts the time into a depth reading on a pointer dial, neon or digital display. A depth sounder can also be very useful to a sailor in fog to check a position, by confirming that the depth is correct for the boat's position or by using it on its own to take a fix from frequent soundings.
Like the depth sounder, Workitect's "strength sounder" collects observations from various sources about the degree to which a person demonstrates relevant competencies, or strengths, in the workplace. These observations, or "soundings", are summarized into a "reading" that can help a person navigate the "fog" that exists in many organizations.
Leadership Competency Assessment
360° Feedback
This 136-item assessment-for-development instrument provides clear, concise feedback from direct reports, peers, internal customers and supervisors along with the participant's self-assessment. The participant receives feedback on the degree to which he/she has been observed demonstrating 34 manager-level and executive-level competencies.
Leadership Competency Assessment
short version
This 34-item survey utilizes one behavior descriptor for each of our 34 generic competencies. A rating for the perceived importance of each competency to the person's job is also provided.
Performance Management Competencies Inventory
This concise 32-item inventory provides a manager with feedback from subordinates and supervisor on the degree to which he or she is perceived to demonstrate four behaviors for each of the following eight coaching-related competencies:
- Establishing Focus and Goals
- Gathering and Analyzing Information
- Coaching for Performance
- Providing Motivating Support
- Developing Others
- Managing Change
- Empowering Others
- Interpersonal Awareness
The results of this survey can be used as part of a coaching training program or as a stand-alone diagnostic instrument.
Customer-Focus Competencies Inventory
Similar to the Performance Management Competencies Inventory (PMCI), this inventory provides service providers with feedback on the degree to which they are demonstrating nine customer-focused competencies.
Staff Consulting Competencies Inventory
Similar to the PMCI and the Customer-Focus Competencies Inventory, this inventory provides staff consultants with feedback on the degree to which they are demonstrating nine consulting-related competencies.
Team Competency Inventory and Profile
This 61-question inventory generates information regarding the effectiveness of the team's functioning. Does this team have the competence and processes to produce valuable outputs? The Team Profile [249kb PDF] includes feedback on the key areas our research has shown to contribute to high performance, based on a systems model of organizational performance.
Human Resources Work Survey
This is a concise 34-item self-scored survey, adapted from the work of Dr. Walter Mahler, that helps human resource managers and functions obtain specific feedback from internal customers regarding:
- The kind of human resource work currently being done for the customer, and
- The kind of work the internal customer would like to see being done in the future.
Readiness To Change Questionnaire
This is a 25-item self-scored questionnaire that helps to determine the overall readiness within an organization for a change initiative and identifies areas of potential resistance. Action plans can be developed from the feedback to increase the chances of success for the change effort.
Web-Based Assessment
Workitect provides an advanced internet-enabled assessment system that can be used for processing of our instruments. It is a state-of-the-art, web-based system of assessment, action and results. With it, an organization can maximize its investment in talent, from recruitment to retention, and link that investment to business performance and strategic goals. This internet-enabled system is paperless, customizable, and provides authentic, accountable competency development. It can help create a "learning organization", one that uses assessment and feedback to focus and quicken personal, group, and organizational learning and growth.
The Relevant 360° tools give organizations the capacity to:
- Administer 360° multi-rater feedback instruments on line.
- Host unlimited assessment instruments on an Oracle-based tool and conduct them simultaneously.
- Design your own customized 360° survey instrument or other performance measurement tools.
- Track development plans on line.
- Conduct on line feedback, mentoring and executive coaching sessions to support development or performance.
- Track and monitor progress through organization learning audits, then develop concrete, measurable action plans.
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 More About Soundings 360°
Feedback |
"Most companies using 360° feedback tend to employ generic, off-the shelf instruments that are of interest to psychologists but may not have much relevance to the organizational context in which they are being used. It is a question of the relevance of the behaviors and traits on the feedback instruments to specific interpersonal and cultural problems a specific company faces at a specific time.
Assuring context relevance is not easy, and calls for a very different type of competency on the part of the HR professionals and others who are helping companies to use 360° feedback."
Dr. Jai Ghorpade
Professor of Management,
College of Business Administration,
San Diego State University. HR Magazine, June 2002
Tools To Make the 360° Process More Effective
Internal Coaches
"Coaching - or the process of using internal or external individuals to explain 360° feedback results and assist in development planning - is a critical component of an effective 360° feedback process in many organizations." From "Improving the Payoff from 360° Feedback", Human Resource Planning 2002: Volume 25.3
Workitect utilizes components of the Helping Others Develop [80kb PDF] and FOCUS Coaching [522kb PDF] training programs to train internal coaches. The length of the program will depend on the skill level of the internal coaches.
Resource Guide & eDeveloper
Give participants and coaches access to a print or on-line version of a Resource Guide for Developing Competencies, with suggestions for the development of 34 key competencies, and help people prepare meaningful development plans.
Managing Performance & Developing Competencies Video
This video program demonstrates how coaches and employees can integrate 360° feedback data, coaching feedback and developmental resources into constructive developmental actions.
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Soundings 360° Feedback
