Resources & Support

Competencies, Competency Models, Talent Management

Competencies and Competitiveness

Describes in language non-HR people can understand, how to implement competency systems and the payoffs. 6 pages (PDF)

Competency: What’s Behind a New Buzzword

Reprint of article in the Working Wisdom section of the Miami Herald featuring the Workitect approach. 1 page (PDF)

Doing Competencies Well: Best Practices in Competency Modeling

Twenty best practices divided into three areas: analyzing competency information, organizing and presenting competency information, and using competency information. Illustrated with numerous practical examples. And, how competency modeling differs from and complements job analysis. Campion et al., Personnel Psychology. 39 pages (PDF)

How A Job Competency Model Can Benefit You Personally

Your organization’s human resource department may have developed, or is planning to develop, a competency model for your job. How can having a model for your job help you? Competency models can provide these five benefits for you in your organization.
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Insights: Superior Performers Produce Superior Results

Why you should develop a competency-based talent management process, and factors to consider before doing so. 4 pages (PDF)

Integrating Key Human Resource Processes

White Paper. Describes competencies, how to develop competency models and how to create an integrated human resource system with applications for selection, succession planning, career pathing, performance management and training. Also describes how competency modeling can be used as a tool to drive organizational change by determining the competencies that will be required by the organization to reach its strategic plan. 10 pages (PDF)

Practical Questions for HR Professionals Who are Building Competency Models

White Paper. Changes in organizations and in the world of work over the past 30 years have affected the practice of competency modeling. These changes suggest that seven practical questions be asked and answered by human resource professionals and others who are planning to develop competency models in their organizations. 13 pages (PDF)

ROI of Competency Technology

What is superior performance worth? Several studies show that competency-based talent management projects can produce a return on investment of 50% over non-competency approaches. This summary includes the results of a competency-based selection process for retail sales people. 4 pages (PDF)

Seven Tips on Effectively Developing Competency Models

Whether you use Workitect’s six-step process or another process to build competency models for your organization, these actions and decisions will increase the likelihood of your project being successful.

• Start small. Don’t oversell, but start with a critical job.
• Consider alternative approaches, including “doing-it-yourself” or collaboratively with a consultant.
• “One-size-fits-all” model or multiple models for multiple jobs?
• Document and publicize the measurable payoffs.
• High tech or low tech?
• Accept or modify the terminology. Educate the users.
• Implement: develop applications.

7 pages (PDF)

Company-Specific Competency Framework & Dictionary

Created for and with a client. Includes sixteen core, role-specific, and leadership competencies in levels of proficiency, drawn from Workitect’s competency dictionary. 21 pages (PDF)

HR Implementation Guide for the Competency Framework

This guide was developed to help human resources professionals throughout the company to understand and use the Competency Framework. The Framework allows the HR function to better support leaders, and ultimately all employees, by improving the way behavior is linked to superior performance, by creating clearer development models, and contributing to the way individuals are integrated into the organization’s culture. 37 pages (PDF)

Customized Competency – Getting Results Matrix

The Workitect competency of Results Orientation is modified to be “Getting Results”, as described in levels of proficiency (basic, proficient, advanced) and job role (entry, intermediate, professional, expert/lead) 1 page (PDF)

Worksheet for Planning a Competency Modeling Project

Checklist of key questions and issues that need to be addressed when launching a model-building project. Used in Building Competency Models workshop. 15 pages (PDF)

Change Management

Gaining Employee Commitment to Organizational Change

Article reprint from Communication World, published by the International Association of Business Communicators describes an organizational improvement model and the use of graphics and metaphors to help employees understand and embrace needed change. 6 pages (PDF)

How To Get Top Notch Change Agents

Article reprint of an ASTD Journal article. Outlines approaches to selecting and evaluating high-performing change agents and consultants. 4 pages (PDF)

Selecting and Retaining Internal Change Agents: Is There a Better Way?

Article reprint of EMA (now SHRM) Journal article. Reviews twelve competencies of successful change agents and consultants, along with strategies for minimizing turnover of change agents. 7 pages (PDF)

Managing Change Competency Description (From Competency Dictionary)

A definition, behaviors, and levels by position and proficiency. 3 pages (PDF)

Developing the “Managing Change” Competency

Actionable tips and resources for the development of “Managing Change” from the Competency Development Guide. 4 pages (PDF)

Using Graphic Metaphors to Communicate Change

How to find and use a common sense framework to analyze and improve an organization’s performance. Reprint from Communications World. 5 pages (PDF)

Assessment and Selection

A Blueprint for Competency-Based Assessment and Selection

Methods and tools, with examples, for interviewing and assessing a person’s competencies against job requirements. 8 pages (PDF)

Competency Assessment through Behavioral Event Interviewing

One of the best methods of getting the information to assess the competencies needed for a job is to elicit very detailed behavioral descriptions of how a person goes about doing his or her work. 15 pages (PDF)

Performance Management

Making Performance Management a Positive Experience

Describes the keys to successfully implementing a performance management system. 5 pages (PDF)

Writing Goals

A programmed instruction booklet that teaches employees at all levels how to write effective job goals. 43 short pages (PDF)

Developing the “Managing Performance” Competency

From Workitect’s Competency Development Guide, the premier resource guide for developing thirty-five leadership and professional competencies. 6 pages (PDF)